Cancellation & Refund Policy
At Fly High Travel, we understand that plans may change. Our goal is to provide flexibility while ensuring transparency and fairness regarding cancellations and refunds.
1. Cancellation Policy
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Cancellations made within 90 days of the scheduled departure or service date may incur cancellation fees.
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The specific cancellation terms depend on the type of service booked and the policies of the respective service provider.
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Some bookings may be non-refundable or eligible for partial refunds based on the timing of cancellation and service provider rules.
2. Refund Policy
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Refunds are processed according to the terms and conditions of the service provider.
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When refunds are permitted, they are issued to the original form of payment used for booking.
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Processing times may vary depending on the payment method and banking institution.
3. Flight Disturbances Due to Weather
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In the event of flight cancellations caused by weather conditions, the scheduled travel date will not be rescheduled according to airline availability.
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One night’s hotel charges will be deducted in case of flight cancellations due to weather.
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Fly High Travel will assist with guidance, but any additional costs or rescheduling are subject to airline policies.
4. Exceptions
Force Majeure:
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In cases of unforeseen circumstances such as natural disasters, political unrest, or travel advisories, Fly High Travel reserves the right to cancel bookings without prior notice.
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In such cases, we will strive to provide alternative arrangements or refunds where applicable.
Special Circumstances:
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If you experience extenuating circumstances that require special consideration, please contact us to discuss potential solutions.
5. Process for Cancellations and Refunds
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Contact our Customer Service Team as soon as possible.
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Provide your booking details, including reference number and reason for cancellation.
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Our team will assist with processing your cancellation and initiating the refund request with the service provider.
6. No-Show Policy
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Failure to show up for a booked service without prior notice may result in forfeiture of the booking and applicable fees.
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Customers are responsible for informing Fly High Travel of any travel plan changes to avoid no-show penalties.
7. Changes to Bookings
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Requests to modify dates or services should be directed to our Customer Service Team.
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Additional fees or charges may apply depending on the service provider’s policies.
8. Contact Us
For questions or clarifications regarding cancellations or refunds, please contact our Customer Service Team.
We are available to assist you and ensure a smooth resolution of your concerns.
Thank you for choosing Fly High Travel.
We appreciate your understanding and cooperation regarding our cancellation and refund policies.